Our Downtown Ambassador Team provides much needed Clean and Safe Ambassador Services in Downtown. From sweeping and cleaning the streets, to providing directions for visitors, to jumpstarting car batteries, our Ambassadors are here to help! Have Questions? Just stop one and ask! Need to submit a workorder? Call 919-682-BULL (2855) or Submit Online!


919-682-BULL (919-682-2855)

During Ambassador Team operating hours, calls to the Ambassador Hotline will be forward directly to an on-duty ambassador. Stakeholders can also report any issues at our Service Center. If a request is the City of Durham’s responsibility, the Ambassador will submit the work order through Durham One Call.

For any emergencies, please call 9-1-1.


Our new Ambassador Team will be on the streets six days a week (Mon-Sat), with rotating shifts & zones and coverage on most days from 7am-10pm. In addition, the Ambassadors will also assist with specials events and projects.


The Downtown Ambassador Team provides the following services:

  • Cleaning and maintaining public sidewalks and spaces
  • Welcoming and assisting visitors
  • Promoting downtown amenities and businesses
  • Providing maps and visitor information
  • Assisting with Downtown special events
  • Removing graffiti from public spaces
  • Power washing of downtown sidewalks
  • Calls for assistance to police, fire, EMS
  • Connecting those in need to social services
  • Car Jumpstarts
  • And much, much more!


  • To make sure that you receive fast and efficient service, please send us complete details about your request. Please indicate the exact location of your request, the more information we have the better we can assist you.